FAQ
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What does 2FA or multifactor authentication mean?
Multi-factor authentication (MFA; encompassing authentication, or 2FA, along with similar terms) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence (or factors) to an authentication... -
2FA is a global setting for the organization that can only be turned on or off by the admin. The administrator can manage 2FA in Settings ==> Global Settings. If the 2fA status is changed, the following message appears Before you click next, please make sure that no connections are acti...
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If 2FA is activated, all users will be prompted to set up their personal 2FA authenticator the next time they log in. After entering your username and password, the QR code screen will appear to activate the 2FA app. Scan the QR code with your app, then enter and confirm the authentication co...
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I lost my 2FA, how do I reset it?
If you have lost your 2FA app or the device with the app has stopped working, then you will need to contact an administrator to reset 2FA on your user account. If you are an administrator yourself, you must ask another administrator to reset 2FA in your user account. 2FA can never be reset by the... -
How to give WebConnect HelpDesk access to my device for remote support?
To give the WebConnect Support Team access to the device through a secured tunnel, the Remote Support switch must be enabled. You can see if access is enabled or disabled in the side menu below You can deactivate access at any time after a support session. -
A user is connecting automatically to a sessions, why?
Users without admin rights, to whom only one connection has been assigned, automatically land on the assigned connection when starting WebConnect. This serves to start the desired workplace more effectively. The user can use the home button from the connection to access the dashboard in order to ... -
I need help configuring the WebConnect.
We support you in our HelpCenter and with email support, If you buy WebConnect with a reseller they give you the first level support. -
I have lost my admin credentials, what should I do?
Always set up 2 administrator accounts so that if you lose one account you can use the second to reactivate it. There is no way for support to access your system and reset administrator accounts. For security and data protection reasons, all user data is only located locally on your WebConnect in... -
WebConector will provide a secure way to administrate your remote connections getting access from a simple internet browser, No installation or issues with operative Systems Create new connections to different machines and assign users and schedule the connections. Use the printer or compatible ...
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Quick connect link (direct link) for test connections
If a quick link or direct link is to be offered for demonstrations, tests or other occasions, this can be implemented as follows: Set up WebConnect installation without 2FA. Create connections In WebConnect create the connection that is to be reached directly, if multiple connections are to be... -
Is the connection and transmission secure?
All connections between remote workstations and the WebConnect installation are established via the HTTPS protocol. There are no third-party servers (man in the middle) through which the data is routed. The encryption is negotiated directly between the remote device and the WebConnect installatio... -
Is an additional VPN/RDP connection necessary?
No, with WebConnect you do not need an additional VPN connection. The connection is established directly from the browser to the WebConnect installation. This connection is secured via HTTPS with no connection server in between. The RDP connection is then established by the WebConnect installatio... -
Is my Windows PC ready for WebConnect?
You want to connect from your Windows to any other operating system All you need for this is your browser, no client software installation is necessary, since the connection between your workplace and WebConnect in the browser is made via HTTPS and secured with TLS 1.3. The desired protocol is t... -
Is my Linux PC ready for webConnect?
### You want to connect from your Linux to any other operating system All you need for this is your browser, no client software installation is necessary, since the connection between your workplace and WebConnect in the browser is made via HTTPS and secured with TLS 1.3. The desired protocol is... -
Is my Mac PC ready for WebConnect?
### You want to connect from your MacOS to any other operating system All you need for this is your browser, no client software installation is necessary, since the connection between your workplace and WebConnect in the browser is made via HTTPS and secured with TLS 1.3. The desired protocol is... -
Can I set a personalized Wallpaper?
WebConnect can be customized with a background image in the login screen. This is a setting that the administrator can make for the entire installation. Here you can, for example, choose a picture with a company logo or any other motif. To do this, go to Settings ==> Global Settings Scroll... -
WebConnect version and change log
You can see the current WebConnect version in the bottom left side menu. With a click you open the change log, in which you can track which changes and innovations are current. You can also access this change log via Settings Version -
WebConnect License - Upgrade, Exit and Reinstall
Under Settings ==> License you can see how many simultaneous connections are subscribed to your license. You will also find here the information how you Upgrade a license with more concurrent users be able to terminate a license be able to detach a license from the installation in order to se... -
How do I set an individual language for each user?
You can select the personal settings via settings from the top menu. Here you can select the language individually for the active visitor. -
Where can I change the theme to light or dark in WebConnect?
You can select the personal settings via settings from the top menu. Here you can select the theme individually for the active visitor. -
Can I configure different users and schedules?
Yes, configure schedules and activation/deactivation of the user on specific days on the user profile. -
Can I upload/download files to the remote computer?
WebConnect solves the problem of accessing sensitive data files on your own secure system. Companies in particular, but also doctors, lawyers, tax consultants or freelancers can and should never store their sensitive data in Dropbox, Google Drive or other public directory services. The shared dr... -
Can I use WebConnect on my phone/tablet?
We developed special APPs for Android and IOs , keep in mind the basic access is made by a internet browser making this the only requirement to use it in any device -
Different versions of WebConnect
We provide WebConnector in few different options: ◦ WebConnect Box: With our WebConnect Box all you need will be packed on a small microcomputer , simply add this to your network , configure the license and ready to start managing your connections and users. ◦ Hyper-V : use WebConnect in your m... -
How can I connect SmartCard Reader and Philipps SpeechMike?
With our chrome extension all this devices will be ready to use, please follow this tutorial to install the extension: [LINK] -
How many connection can handle my system? Do I need a PC for each user connection?
Typical RDP connections only allow one participant at a time on the remote device. WebConnect removes this limitation. You want to work remotely on the same project as a couple or as a team, no problem with WebConnect. The number of connection will change depend of your system and licenses. -
How to find MAC Address on MacOS?
Apple macOS (Mac OS X) devices To Find the MAC Address: Open the Apple Menu -> System Preference -> Network -> Wi-Fi -> Advanced -> The MAC address is the Wi-Fi Address or Airport Address. Open the Apple Menu. Open System Preferences. Open Network. Open Advanced. Selec... -
How to find my MAC Address in WINDOWS?
How to Know MAC address on Windows PC Using Control Panel Search for "view" on the Windows Start menu Click on change adapter settings. Right click on the Network adapter and select Status from the context menu. Then, Click Details button to get the properties of the adapter. In the Netw... -
How to map a network drive with WebDAV?
Each user on the WebConnect system will have the ability to mount a WebDAV share. The URL needs to be created using your WebConnect domain and /wbc/[USERNAME] for example [https://mydevice.webconnect.pro/wbc/user1](https://mydevice.webconnect.pro/wbc/user1) And the login credentials will correspo... -
How to remove recent connections?
Removing a recent connection is easy as clicking on the red cross placed on the right top corner when hovering the cursor in the connection image -
How to switch between active connections?
If more than one connection is active, you can switch between them by opening the left menu, selecting the appropriate connections and switching between them using the toggle box in the lower right corner. This switch box can be collapsed to keep a clean interface of the actual connection. -
Is it possible to exchange data to and from external devices?
Yes, files can be exchanged via a shared folder. To do this, external users can upload files to this folder from the device or download files from this folder to the device. -
My key is already register and is not valid anymore, what should I do?
If your key is registered and you want to do a fresh install of WebConect you need to revoke the key on Settings - license. On Unregister you can press the button and a email will be sent to your admin mail account. In case you skip this step and the license is not valid anymore, please contact... -
My voice sound far on a conference trough WebConnect, why?
Some devices like Bluetooth devices can have a delay and produce a non clear voice. Please, set a wired mic in case the sound have not enough quality for the conference. -
My WebConnect is not working, what should I do?
In case of malfunction please contact our team and we will support your issue. -
Need the PC to be turned ON to connect a remote session?
This depend of your system, If this one support Woke On Lan (WOA), the system can be turned off and waiting for a call to turn On for future session. If your system ins not WOA supported , should be always on to grant the connection -
WebConnect Box stop working, what should I do?
If a new update needed to reboot the WebConector box, the connection can be broken. (Only few important updates can reboot your WebConnect Box). The device will take some time to reboot, just wait till process is done and you will be able to continue with the connection. -
Where can I find my IP address? Windows
Enter "cmd" in the lower left corner of the search field of your Windows and open the command prompt. Type "ipconfig" and click "Enter". Some data will be displayed, among others your IP address: -
To ensure security in our system we strongly recommend the activation of 2FA on global settings. After login the first time in WebConnect with 2FA activated, this windows will guide you to setup your 2FA password. Please, download Microsoft Authenticator for you smathphone or your favourite Au...
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the screen on connection is flashing displaying graphic errors, why?
Sometimes using the image mode will display some artefacts , please change to video mode on connection settings. tick "Enable Graphics Pipeline Extension (Video Mode AVC444)"